Shipping policy

Last Updated: August 13, 2026

At SERANTH, we aim to make every order simple and reliable. This Shipping Policy explains how orders placed through our online store are processed and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for your order to be processed, prepared, and handed over for shipment.

During holidays, promotional periods, or periods of high order volume, processing may take longer than usual.

Shipping & Delivery

Once your order has been dispatched, delivery times may vary depending on your destination, shipping method, carrier, customs procedures, and other factors outside our control.

Any delivery estimates shown on our website or during checkout are estimates only and are not guaranteed delivery dates.

Where tracking is available, tracking information will be provided after your order has been dispatched.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is available, the applicable terms will be displayed on our website or at checkout.

Order Tracking

When tracking is available, you will receive the relevant tracking information after your order has been shipped.

Please note that tracking information may take some time to become active after dispatch.

Delivery Delays

Deliveries may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Public holidays

  • Strikes or service interruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply if the package needs to be reshipped.

Customs & Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and processing times vary by country and are outside SERANTH's control.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order details and, where appropriate, photographs of the package and product.

If your shipment appears to have been lost in transit, please contact us so we can review the available tracking information and assist you.

Contact Us

SERANTH
Via Duca D'Aosta 9
24020 Parre BG
Italy

Email: seranth@outlook.it
Phone: +39 338 708 6377